We are here to help.
Whether you have a question about features, billing, or need technical assistance, our team is ready to support you.
Frequently Asked Questions
How do I reset my password?
Go to the login page and click "Forgot password." Enter your email address and we will send you a secure reset link. The link expires after 1 hour for security.
How do I cancel my subscription?
Navigate to Settings then Billing. Click "Cancel subscription" and follow the prompts. You will retain access to your current plan until the end of the billing period.
Why are my images low quality?
Ensure your source images are at least 1000x1000 pixels. Lower resolution inputs produce lower quality outputs. Also check that you have not enabled any compression settings in your export preferences.
How do I contact billing support?
For billing questions, email support@enhanceroom.com with "Billing" in the subject line. Include your account email and a description of the issue. Billing inquiries are prioritized on all plans.
What file formats are supported?
EnhanceRoom supports JPEG, PNG, WebP, and HEIC uploads. Processed images can be exported as JPEG or PNG. We recommend PNG for transparent backgrounds and JPEG for marketplace listings.
Response Times
Higher-tier plans receive faster, dedicated support.
Free
48 hours
Standard email support
Pro
24 hours
Priority email support
Ultra
4 hours
Priority support
Priority